MTA NYC Transit - Rider Report Card

Please grade each of these topics based on your experience

Rate your service on the Click on a Circle to mark your grade for each topic	Excellent A	Pretty Good B	Satisfactory C	Not So Good D	Unsatisfactory F
1 Minimal delays during trips
2 Reasonable wait times for trains
3 Adequate room on board at rush hour
4 Sense of security in stations
5 Sense of security on trains
6 Working elevators and escalators in stations
7 Signs in stations that help riders find their way
8 Signs in subway cars that help riders find their way
9 Cleanliness of stations
10 Cleanliness of subway cars
11 Station announcements that are easy to hear
12 Station announcements that are informative
13 Train announcements that are easy to hear
14 Train announcements that are informative
15 Lack of graffiti in stations
16 Lack of graffiti in subway cars
17 Lack of scratchitti in subway cars
18 Courtesy and helpfulness of station personnel
19 Comfortable temperature in subway cars
20 Ease of use of subway turnstiles
21 Availability of MetroCard vending machines
22 Overall performance

What three improvements in your ride do you most want?

From items 1 through 21 listed above, indicate the three areas you would most like to see improved:

Highest priority for improvement
Second highest priority for improvement
Third highest priority for improvement