Letter from Elliot G. Sander


Dear Subway Rider:

A year has passed since the introduction of the first Rider Report Card. We asked for your help in assessing the quality of your service, and you responded enthusiastically.Thank you.

Now, we are calling on you again. We have worked diligently over the past 12 months to improve your riding experience. We hope you’ve noticed, and that you’ll take a moment to follow up with us. Fill out this questionnaire and drop it into any mailbox (postage is paid). Or, if you prefer, complete it on line at www.mta.info

We are committed to serving you, and thank you for your time and continued patronage.

Sincerely,

Elliot G. Sander
Executive Director and
Chief Executive Officer
Metropolitan Transportation Authority

Letter from Howard H. Roberts, Jr.


Dear Subway Customer:

As promised, we are once again asking you to grade your subway service by completing the second Subway Rider Report Card.

Your opinions are important to our plans for making changes to improve our performance, and, hence, your ride. Soon after receiving your responses last year, we launched our line general manager program that introduced a new management structure and accountability on the and lines. Forward thinking and heightened customer service have resulted in positive changes for both our employees and customers. We think we’re on the right track, and hope you will complete a 2008 survey to let us know.

Thank you for taking the time to help us, and thanks for riding with us.

Sincerely,

Howard H. Roberts, Jr.
President
MTA New York City Transit