Letter from Elliot G. Sander


Dear Bus Rider:

A year has passed since the introduction of the first Rider Report Card. We asked for your help in assessing the quality of your service, and you responded enthusiastically.Thank you.

Now, we are calling on you again. We have worked diligently over the past 12 months to improve your riding experience. We hope you’ve noticed, and that you’ll take a moment to follow up with us.

We are committed to serving you, and thank you for your time and continued patronage.

Sincerely,

Elliot G. Sander
Executive Director and
Chief Executive Officer
Metropolitan Transportation Authority

Letter from Howard H. Roberts, Jr. and
Joseph J. Smith

Dear Bus Customer:

As promised, we are once again asking you to grade your bus service by completing the second Rider Report Card.

Your opinions are important to our plans for making changes to improve our performance, and, hence, your ride. We hope our heightened customer service initiatives have resulted in positive changes for both our employees and customers. We think we’re on the right track, and hope you will complete this survey to let us know.

Thank you for taking the time to help us, and thanks for riding with us.

Sincerely,

Howard H. Roberts, Jr. President MTA New York City Transit	Joseph J. Smith President MTA Bus