Letter from Elliot G. Sander


Dear Bus Rider:

I am pleased to introduce the first ever Rider Report Card. This survey will measure your experience with our service and help us direct our resources to the areas where they are most needed.

Your ride is our responsibility. Your trip should be on time, clean, and comfortable, and announcements should be clear and informative.

Please help us improve your service by completing this survey and sharing your experiences.

Your comments count. Our goal is to serve you better.

Thank you for riding with us.

Sincerely,

Elliot G. Sander
Executive Director and
Chief Executive Officer
Metropolitan Transportation Authority

Letter from Howard H. Roberts, Jr. and
Thomas J. Savage

Dear Bus Customer:

The Metropolitan Transportation Authority wants your opinion about your bus service, and what you would like to see improved.

Please complete and return this Rider Report Card to grade our current service and give us your priorities for improvement. The results of this survey will be used to rate bus service and become the basis of plans to improve it as well as monitor employee performance.

Our plan is to ask you to grade us on our performance every year.

Thank you for taking the time to help us. We look forward to serving you better.

Sincerely,

Howard H. Roberts, Jr. President MTA New York City Transit