Letter from Howard H. Roberts, Jr. and
Joseph J. Smith

Dear Bus Customer:

As promised, we are once again asking you to grade your bus service by completing the second Rider Report Card.

Your opinions are important to our plans for making changes to improve our performance, and, hence, your ride. We hope our heightened customer service initiatives have resulted in positive changes for both our employees and customers. We think we’re on the right track, and hope you will complete this survey to let us know.

Thank you for taking the time to help us, and thanks for riding with us.

Sincerely,

Howard H. Roberts, Jr. President MTA New York City Transit	Joseph J. Smith President MTA Bus